Privacy Policy

At Elements Casino Brantford, we value the trust you place in us when providing your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information.

Information Collection

We may collect personal data from various sources:

• When you register for a Great Canadian Rewards account or update your existing account
• Through online contact forms on our website or social media pages
• In person at the casino or by phone

The types of data we collect include but are not limited to: name, email address, postal address, age, and interests.

Use of Data

We use personal data for:

• Managing your Great Canadian Rewards account and tracking rewards earnings
• Communicating promotions, new games, and services offered at the casino
• Responding to inquiries or feedback provided through contact forms
• Analyzing customer behavior for improvements in our services

Data Storage and Protection

We store all collected data securely on our servers. Our website uses HTTPS connections with TLS encryption to protect your information during transmission.

Your personal data is stored for as long as necessary to fulfill the purposes outlined above or until you request its removal from our records.

Third Party Sharing

In limited cases, we may share aggregated and anonymized data with external partners:

• To improve games and services based on customer behavior
• For marketing research purposes

We do not sell personal data to third parties for commercial gain.

Your Rights

You have the right to access, correct, or delete your collected personal data. You can request changes by contacting our customer support team in person or through phone.

If you no longer wish to receive promotional emails from us, simply opt out by using a link at the bottom of each message.

Responsible Gambling Features

Elements Casino Brantford complies with provincial responsible gaming regulations:

• Voluntary self-exclusion programs allow players to restrict their access for a specified period
• Time-out options give you temporary cooling-off periods

We promote local and national support resources, such as ConnexOntario, on our premises.

Policy Updates

This Privacy Policy may change over time. We will post any updates on our website. By continuing to use our services after changes are made, you acknowledge acceptance of the updated policy.

If you have concerns about your personal data or this privacy statement, please contact our customer support team directly in person or by phone.